New Online Chat Service nGen Proving Its Effectiveness With Online Gambling Customers

The guarantee of rapid, accurate and personalized customer service is the keystone of advanced email management and live chat tools. The online gambling industry is being propelled toward ever greater profits through this attitude, creating a better experience for the online participant. For example, one of the largest bookmakers in Ireland is reporting that they are able to offer an email response time of less than an hour for all of their customers. This is due to the recent implementation of a product from the nGenera Customer Interaction Management called nGen. Live chat assistance is available through nGen Chat. nGen Chat makes available to customers a very personalized and rapid response to any question. Through the use of nGen Chat, a single agent is able to simultaneously maintain as many as six live sessions through which he/she can handle customer queries in real time via the website. Through this service online customers are able to receive up to the minute information, such as the odds on an up-and-coming horse race, immediately available.

nGenera CIM European Managing Director Matthew Haines says that the gaming and gambling market is one that is highly competitive and fast-paced. He adds that it is so rapid that effective customer service is vitally needed in order to maintain customer loyalty and so as to minimize user frustration, that can lead to a lack of trust and support. For the website.  Mr. Haines says that through taking advantage of customer interaction management tools such as nGen Chat, online operators are enabled to provide an exceptional service to customers.

nGenera Customer Interaction Management is owned by IT Solutions Ltd.  IT Solutions Ltd is a privately owned company founded in 1989. It has a proven track record when it comes to implementing successful customer interaction projects having achieved this in such countries as Ireland, the UK and throughout mainland Europe. In the area of next generation customer experience solutions nGenera Customer Interaction Management is a recognized global leader. Customers of this company have reported increased customer satisfaction with measurable cost savings in as few as six months after deployment of the service. nGenera has reported customer growth of 250% during the last three years, as more companies are moving to implement its programs and solutions.

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